Log in with password
The default method for electronic identification during the log in process is BankID. To log in with a password instead of BankID you will need to choose the corresponding option labeled 'Switch to email' located at the top of the log in form.
To complete the log in process, you will need to confirm your four digit code before your log in can be finalised. This process is Invono One's two factor authentication, 2FA for short.
Check your email inbox for the log in confirmation email. Inside this email, you will find a unique four-digit code that you will need to enter into the designated field as instructed during the log in process.
Although we endeavor to ensure seamless access to your personal account, certain unforeseen issues may arise. In such instances, we recommend contacting Invono One support directly for prompt assistance with resolving the issue.
How safe is using a password instead of BankID
While BankID is the preferred method of electronic identification, Invono One implements a robust two-factor authentication process during registration and login procedures via password. This process involves the issuance of a verification code sent to your registered email address, which must be used to complete the registration or login process.
Reaching out to Invono support
We strive to respond promptly to all support queries, but there may be times that the support 'Chat' is not actively monitored when you require assistance. In most cases, the 'Chat' function will automatically revert to an email notification that will reach our team for action.
Please note the following support options available to you:
- Chat is available during office hours from 9:00 to 17:00 CET.
- Email is available 24/7; however, we can only respond during the office hours as mentioned above.
In some cases, our support team may require access to your account to address specific issues. We request that you grant us access to bypass your login by selecting the 'Grant access to Invono support' function, located at the top of your profile page. This can be accessed by clicking on the 'More Action' icon. You have full control over this aspect.