Upgrading Subscriptions

We provide a quick and seamless process for upgrading your "Company Account." To access the new subscription, simply follow these steps:

1. Go to the 'Subscription' panel.
2. In the dropdown menu, select the desired option from the available choices.
3. This will enable you to upgrade your "Company Account" and access the new subscription effortlessly.

The upgrade is immediate, granting you instant access to enhanced features and benefits.

'Free' to a 'Paid' tier

When transitioning from a "Free" subscription to a paid one, it is important to complete the upgrade process by providing a valid card payment. Please note that billing will commence from the date of your upgrade.

'Paid' to another 'Paid' tier

When upgrading an existing paid subscription, please ensure that you have a valid card on file. If you choose to upgrade your subscription midway through your current billing cycle, the difference in subscription plan value will be billed to account for the upgrade. From that point forward, all subsequent billing will occur on the same day of the month as your existing subscription payment.

We strive to provide a smooth upgrade process for our valued customers, allowing you to seamlessly transition to a higher-tier subscription plan while maintaining a consistent billing schedule. By ensuring your card details are up to date, you can enjoy the benefits of an upgraded subscription without any disruptions to your service.

Reaching out to Invono support

We strive to respond promptly to all support queries, but please be aware that we are a small team of developers working on Invono One. This means that there may be times when the support 'Chat' is not actively monitored during the time when you require assistance. In most cases, the 'Chat' function will automatically convert to an email notification that will reach our team for action.

Please note the following support options available to you:

• Chat is available during office hours from 9:00 to 17:00 CET.
• Email is available 24/7; however, we can only respond during the office hours as mentioned above.

In some cases, our support team may require access to your account to address specific issues. We request that you grant us access to bypass your login by selecting the 'Grant access to Invono support' function, located at the top of your profile page. This can be accessed by clicking on the 'More Action' icon. You have full control over this aspect.