Downgrading Subscriptions

We have made it easier to downgrade your subscription. Follow these steps:

1. Access the 'Subscription' panel.
2. In the dropdown menu, choose the desired option for downgrading your subscription.
3. The downgrade will be implemented starting from the end date of your current paid subscription period.

For your convenience, the new subscription tier will be invoiced on the same day of the month as your existing subscription payment. This ensures a consistent billing cycle and allows for easy management of your finances.

'Paid' to a 'Free' subscription

If you choose to downgrade to a "Free" account, the billing for the subscription will cease and will not be extended. You will no longer incur any additional payments against your "Company Account," providing a seamless transition to the free subscription tier.

In order to proceed with downgrading to a lower-tier subscription that offers reduced storage capacity, it is necessary to free up storage space by deleting documents in the 'Documents' section and/or attachments in 'Meetings'. By removing these items, you will create the necessary room to accommodate the storage limitations of the desired subscription tier.

Deleting documents in the 'Documents' section involves a two-step process. The initial deletion is referred to as a 'Soft Delete,' which means that the documents are moved to the 'Trash' folder instead of being permanently removed. The 'Soft Delete' feature ensures that in case of mistaken deletion, your documents are not immediately lost but can be readily recovered from the 'Trash' folder. This provides an added layer of security and peace of mind, allowing you to recover important files in case of accidental removal.

We strive to provide a smooth upgrade process for our valued customers, allowing you to seamlessly transition to a lower-tier subscription plan while maintaining a consistent billing schedule. By ensuring your card details are up to date, you can enjoy the benefits of a subscription without any disruptions to your service.

Reaching out to Invono support

We strive to respond promptly to all support queries, but please be aware that we are a small team of developers working on Invono One. This means that there may be times when the support 'Chat' is not actively monitored during the time when you require assistance. In most cases, the 'Chat' function will automatically convert to an email notification that will reach our team for action.

Please note the following support options available to you:

• Chat is available during office hours from 9:00 to 17:00 CET.
• Email is available 24/7; however, we can only respond during the office hours as mentioned above.

In some cases, our support team may require access to your account to address specific issues. We request that you grant us access to bypass your login by selecting the 'Grant access to Invono support' function, located at the top of your profile page. This can be accessed by clicking on the 'More Action' icon. You have full control over this aspect.