Failed Payments

If there are issues with your card details or insufficient funds during payment processing, we provide two re-attempts to resolve the situation i.e. three days after the payment failure and seven days thereafter for the second attempt if the first attempt fails. However, if the payment is still unsuccessful, your subscription will be downgraded to the 'Free' tier.

While in the 'Free' tier, you will still have access to all your existing documents. However, please note that you will be unable to upload new documents to the 'Documents' section or add attachments to 'Meetings' until your subscription is up to date and the payment issue is resolved.

We understand the importance of maintaining uninterrupted service and strive to assist you in rectifying any payment-related issues promptly. By ensuring your subscription remains active and up to date, you can continue to enjoy the full functionality and benefits of our platform without any disruptions.

Reaching out to Invono support

We strive to respond promptly to all support queries, but please be aware that we are a small team of developers working on Invono One. This means that there may be times when the support 'Chat' is not actively monitored during the time when you require assistance. In most cases, the 'Chat' function will automatically convert to an email notification that will reach our team for action.

Please note the following support options available to you:

• Chat is available during office hours from 9:00 to 17:00 CET.
• Email is available 24/7; however, we can only respond during the office hours as mentioned above.

In some cases, our support team may require access to your account to address specific issues. We request that you grant us access to bypass your login by selecting the 'Grant access to Invono support' function, located at the top of your profile page. This can be accessed by clicking on the 'More Action' icon. You have full control over this aspect.