Payment Data Processing

Invono One utilises the secure services of a third-party payment platform called 'Stripe' for all payment processing. It is important to note that all payment details are handled and stored exclusively by 'Stripe'. Invono One does not retain or store any payment information within its systems.

The utilisation of 'Stripe' ensures that your payment transactions are processed securely and in accordance with industry-standard practices. Your payment details are handled directly by 'Stripe', providing an additional layer of security and confidentiality.

We prioritize the protection of your sensitive information and maintain a strong commitment to data privacy and security. By leveraging the trusted services of 'Stripe', we strive to provide you with a reliable and secure payment experience throughout your usage of Invono One.

Stripe - Data Processing Agreement is located here https://stripe.com/en-gb-se/legal/dpa

Reaching out to Invono support

We strive to respond promptly to all support queries, but please be aware that we are a small team of developers working on Invono One. This means that there may be times when the support 'Chat' is not actively monitored during the time when you require assistance. In most cases, the 'Chat' function will automatically convert to an email notification that will reach our team for action.

Please note the following support options available to you:

• Chat is available during office hours from 9:00 to 17:00 CET.
• Email is available 24/7; however, we can only respond during the office hours as mentioned above.

In some cases, our support team may require access to your account to address specific issues. We request that you grant us access to bypass your login by selecting the 'Grant access to Invono support' function, located at the top of your profile page. This can be accessed by clicking on the 'More Action' icon. You have full control over this aspect.