Adding New Members

When adding a new member to Invono One, their access rights are initially set to 'Default User', which is an inbuilt Invono One team role. Although it is possible to remove this role from the member, you must first assign them to another team.

Adding new members to your company's account is a straightforward process. First, navigate to the 'Members' tab, and then select the 'Add Member' icon located at the top of the members table. Next, enter the new member's name and email address into the designated fields. If you have already created additional teams, you can also assign the new member to the relevant team(s) within the same interface.

Adding new members to your company's account is a simple process. Follow these steps:

1. Go to the 'Members' tab.
2. Select the 'Add Member' icon at the top of the members table.
3. In the designated fields, enter the new member's name and email address.

When inviting new members to your company's account, it is important to ensure that the email address used is the same one they used to register their personal account or any additional email addresses associated with their profile.

4. By default, each new member is automatically assigned to the 'Standard' team, granting them access to the core functions of Invono One without any further configuration needed. However, If you have created additional teams, you can assign the new member to the relevant team/s within the same interface.

It is worth noting that only 'Teams' can be assigned access rights within the 'Access Rights' tab. It is, therefore, essential that members are assigned to the appropriate teams to ensure their access rights are correctly configured.

5. The final step in the member invitation process is to review the draft email that will be sent to the invited individual. Ensure that all details are accurate and make any necessary adjustments, if needed. Once you are satisfied with the content and ready to proceed, simply click the 'Send' button to complete the process.

You have the option to modify the email draft and save those modifications as the new default template for all future invites. Simply save the updated text as 'Default'. If you wish to revert to the original draft at a later time, you can do so by selecting 'Revert to Invono's default template' located under the 'More Action' icon within the 'Send Invite' modal. Additionally, you can update the text in all supported languages.

Reaching out to Invono support

We strive to respond promptly to all support queries, but please be aware that we are a small team of developers working on Invono One. This means that there may be times when the support 'Chat' is not actively monitored during the time when you require assistance. In most cases, the 'Chat' function will automatically convert to an email notification that will reach our team for action.

Please note the following support options available to you:

• Chat is available during office hours from 9:00 to 17:00 CET.
• Email is available 24/7; however, we can only respond during the office hours as mentioned above.

In some cases, our support team may require access to your account to address specific issues. We request that you grant us access to bypass your login by selecting the 'Grant access to Invono support' function, located at the top of your profile page. This can be accessed by clicking on the 'More Action' icon. You have full control over this aspect.