Removing your Company's Criteria

To remove your company's criteria, follow these steps:

1. Locate the 'Criteria' panel and click on the 'Cog' icon located at the top of the'Criteria' panel.
2. De-select all the criteria that are currently selected.
3. Once you have de-selected your criteria, make sure to click 'Save' in the final step to retain your preferences.

If you deselect all the criteria categories, your company will be excluded from potential investors who have their own criteria configurations. However, it's important to note that this action does not prevent potential investors from directly adding your company, even if you choose not to invite potential investors within Invono One in the future.

Reaching out to Invono support

We strive to respond promptly to all support queries, but please be aware that we are a small team of developers working on Invono One. This means that there may be times when the support 'Chat' is not actively monitored during the time when you require assistance. In most cases, the 'Chat' function will automatically convert to an email notification that will reach our team for action.

Please note the following support options available to you:

• Chat is available during office hours from 9:00 to 17:00 CET.
• Email is available 24/7; however, we can only respond during the office hours as mentioned above.

In some cases, our support team may require access to your account to address specific issues. We request that you grant us access to bypass your login by selecting the 'Grant access to Invono support' function, located at the top of your profile page. This can be accessed by clicking on the 'More Action' icon. You have full control over this aspect.