Changing your Password

The process of changing your password is simple and easy to follow. Here are the steps involved:

1. Located in the 'Password' panel under your 'Profile', enter your current password.
2. Next, provide your desired new password. Make sure to enter it accurately.
3. Re-enter the new password a second time to confirm and ensure accuracy.
4. Once you have submitted the new password, you will receive an email in your inbox. Follow the steps provided in the email to verify the new password.

By completing the verification process, your account will be successfully updated, and your new password will be in effect, securing your account.

Reaching out to Invono support

We strive to respond promptly to all support queries, but there may be times that the support 'Chat' is not actively monitored when you require assistance. In most cases, the 'Chat' function will automatically revert to an email notification that will reach our team for action.

Please note the following support options available to you:

• Chat is available during office hours from 9:00 to 17:00 CET.
• Email is available 24/7; however, we can only respond during the office hours as mentioned above.

In some cases, our support team may require access to your account to address specific issues. We request that you grant us access to bypass your login by selecting the 'Grant access to Invono support' function, located at the top of your profile page. This can be accessed by clicking on the 'More Action' icon. You have full control over this aspect.