Password Recovery

If you have forgotten your password, follow these steps to initiate the password recovery process:

1. On the login page when attempting to log in with an email and password, click the 'Forgot Password' link located just above the password input field.
2. Enter the email address that is linked to your account when prompted to do so. Make sure to provide the email address associated with your account.
3. After entering your registered email address, check your inbox for an email from Invono One and follow the instructions provided in the email to proceed with the password recovery process.

By following these steps and following the instructions in the email, you will be able to recover your password.

Reaching out to Invono support

We strive to respond promptly to all support queries, but there may be times that the support 'Chat' is not actively monitored when you require assistance. In most cases, the 'Chat' function will automatically revert to an email notification that will reach our team for action.

Please note the following support options available to you:

• Chat is available during office hours from 9:00 to 17:00 CET.
• Email is available 24/7; however, we can only respond during the office hours as mentioned above.

In some cases, our support team may require access to your account to address specific issues. We request that you grant us access to bypass your login by selecting the 'Grant access to Invono support' function, located at the top of your profile page. This can be accessed by clicking on the 'More Action' icon. You have full control over this aspect.