Request to Register Information

If you have received a request to register with Invono, it is important to use the same email address that the request was sent to. This helps automatically connect you with the requesting company that has registered their company on Invono One.

However, if you wish to use an alternative email address you can either:

• Contact the requesting company to update their records accordingly, or
• You can add additional email addresses to your profile and manually link to the respective company via the in-built 'Link email to companies' feature, or
• If all else fails, contact the administrator of the company in question and provide them with your unique Invono ID, this can be found at the top right of your profile information.

At Invono One, we strive to provide a seamless experience when linking registered users with their respective companies. However, certain unforeseen issues may arise which cannot be resolved through simple means. In such instances, we encourage you to contact our dedicated support team at Invono One for prompt and effective assistance with resolving issues.

Reaching out to Invono support

We strive to respond promptly to all support queries, but there may be times that the support 'Chat' is not actively monitored when you require assistance. In most cases, the 'Chat' function will automatically revert to an email notification that will reach our team for action.

Please note the following support options available to you:

• Chat is available during office hours from 9:00 to 17:00 CET.
• Email is available 24/7; however, we can only respond during the office hours as mentioned above.

In some cases, our support team may require access to your account to address specific issues. We request that you grant us access to bypass your login by selecting the 'Grant access to Invono support' function, located at the top of your profile page. This can be accessed by clicking on the 'More Action' icon. You have full control over this aspect.