Missing a Company from My Dealflow's watchlist

If you have invested in a company that was already listed in "Dealflow," it will be automatically moved to 'My Portfolio'. As a result, you will not be able to see it in both locations. If this does not apply to your situation, please refer to the instructions provided in the section 'Adding a Company to My Dealflow' here to try adding the missing company again.

If the problem persists, please reach out to Invono One support for assistance in reporting the issue.

Reaching out to Invono support

We strive to respond promptly to all support queries, but there may be times that the support 'Chat' is not actively monitored when you require assistance. In most cases, the 'Chat' function will automatically revert to an email notification that will reach our team for action.

Please note the following support options available to you:

• Chat is available during office hours from 9:00 to 17:00 CET.
• Email is available 24/7; however, we can only respond during the office hours as mentioned above.

In some cases, our support team may require access to your account to address specific issues. We request that you grant us access to bypass your login by selecting the 'Grant access to Invono support' function, located at the top of your profile page. This can be accessed by clicking on the 'More Action' icon. You have full control over this aspect.