Joining a Company Account as a Member

There are three ways to establish a connection with a 'Company Account,' but only one allows you to assume the role of an administrator or contributor, referred to as a 'Member' in Invono One. Private shareholders and company shareholders do not have administrative or contributor access to the 'Company Account' by default unless they are added as 'Members.'

To add a new member, you need to navigate to the 'User Management' section. For detailed instructions on adding a member, please click here. This resource will provide you with the necessary guidance on how to add a new member to the 'Company Account.'

Reaching out to Invono support

We strive to respond promptly to all support queries, but please be aware that we are a small team of developers working on Invono One. This means that there may be times when the support 'Chat' is not actively monitored during the time when you require assistance. In most cases, the 'Chat' function will automatically convert to an email notification that will reach our team for action.

Please note the following support options available to you:

• Chat is available during office hours from 9:00 to 17:00 CET.
• Email is available 24/7; however, we can only respond during the office hours as mentioned above.

In some cases, our support team may require access to your account to address specific issues. We request that you grant us access to bypass your login by selecting the 'Grant access to Invono support' function, located at the top of your profile page. This can be accessed by clicking on the 'More Action' icon. You have full control over this aspect.