Add Additional Email Addresses

You have the option to add multiple email addresses to your profile in Invono One based on your needs. However, it is important to designate one of those email addresses as your default email address. This default email address serves two primary purposes:

1. You will use your default email address in combination with your password to log in to your account.
2. In case you encounter any issues while linking your personal account with any of the companies you are associated with, your default email address acts as a fallback option.

Additionally, attaching multiple email addresses to your profile offers the advantage of choosing a specific email address for each company you are connected to. This means you can select which email address will be used for communication with a particular company.

To add additional email addresses to your account, please follow these steps:

1. Go to the 'Email' panel within your 'Profile' section.
2. Under your current 'Default' email address, you will find the 'New Email Address' field. Enter the new email address you wish to add.
3. Once you have entered an email address in a recognised format, a 'Send Verification Code' button will appear. Click on this button.
4. Check your email inbox for a confirmation email. Inside the email, you will find a unique four-digit verification code.
5. On the screen, you will see a designated field where you should enter the verification code received in the email.
6. After entering the code, select the 'Verify' button to complete the process and add the new email address to your profile. If you decide not to proceed with adding a new email, you can click 'Cancel' to disregard the option.

You can repeat the process with no limits to how many email addresses that you can link to your account. For more information on how to link email addresses to specific companies, please refer to the 'Linking an email to a company' by clicking here.

Reaching out to Invono support

We strive to respond promptly to all support queries, but there may be times that the support 'Chat' is not actively monitored when you require assistance. In most cases, the 'Chat' function will automatically revert to an email notification that will reach our team for action.

Please note the following support options available to you:

• Chat is available during office hours from 9:00 to 17:00 CET.
• Email is available 24/7; however, we can only respond during the office hours as mentioned above.

In some cases, our support team may require access to your account to address specific issues. We request that you grant us access to bypass your login by selecting the 'Grant access to Invono support' function, located at the top of your profile page. This can be accessed by clicking on the 'More Action' icon. You have full control over this aspect.