Error when Registering

When creating your personal account, it is crucial to provide a verified email address for registration, regardless of whether you opt for 'BankID' or 'Password' during the registration process.

If you attempt to register with an email address that is already associated with a 'Personal Account,' you will receive an onscreen notification indicating that the email address has already been used. This means that someone has already registered using that email.

If the email address belongs to you and you have previously registered a 'Personal Account,' please refer to this link for information on 'Password Recovery.'

A 'Personal Account' always requires at least one attached email address. However, you have the option to link multiple email addresses to the same 'Personal Account' as desired. For instructions on adding additional email addresses to your 'Personal Account,' please visit this link.

Reaching out to Invono support

We strive to respond promptly to all support queries, but there may be times that the support 'Chat' is not actively monitored when you require assistance. In most cases, the 'Chat' function will automatically revert to an email notification that will reach our team for action.

Please note the following support options available to you:

• Chat is available during office hours from 9:00 to 17:00 CET.
• Email is available 24/7; however, we can only respond during the office hours as mentioned above.

In some cases, our support team may require access to your account to address specific issues. We request that you grant us access to bypass your login by selecting the 'Grant access to Invono support' function, located at the top of your profile page. This can be accessed by clicking on the 'More Action' icon. You have full control over this aspect.